Cancellation Policy

Order Timeline

Bouquet orders must be placed at least 5 days before needed. Special arrangements, such as centerpieces and boxes, must be placed at least 7 days before needed. Orders outside these time frames are considered "rush orders" and carry a $10 fee.

Delivery

Pick up and delivery is available depending on day and time frame. Delivery fees apply for locations more than 25 minutes from our location.

Deposits

A 50% non-refundable deposit is required to confirm every order. Your order will not be confirmed until the deposit is received via Venmo, Cash App, or Apple Pay. No deposit = No order.

Cancellations

• Cancellation 30 or more days before the event: no additional payment required, deposit retained.
• Cancellation less than 30 days before the event: 75% of the total cost is due.
• Cancellation due to unforeseen circumstances (natural disasters, illness, etc.): deposit may be applied to a rescheduled date.

Substitutions

The Florist reserves the right to make reasonable substitutions when specific flowers or materials are unavailable, maintaining the overall look, feel, and value of arrangements.

Liability

The Florist is not responsible for delays caused by venue restrictions, damage to flowers after delivery due to environmental factors, allergic reactions, or acts of God.

Client Responsibilities

• Ensure the venue is accessible for delivery and setup at the agreed time.
• Communicate changes in writing at least 7 days before the event.
• Provide a suitable environment to protect flowers from excessive heat, cold, or damage.

Contact

Questions about our policies? Email us at alana11903@gmail.com